Healthcare Review Analytics – Turning Patient Feedback into Insights
In today’s patient-centric healthcare environment, reviews are the new reputation currency. Whether it’s Google reviews, Healthgrades ratings, or hospital survey feedback, patient opinions shape trust, attract (or repel) new patients, and influence service improvements.
The challenge? Healthcare providers, clinics, and telemedicine platforms receive thousands of reviews spread across multiple platforms — making it nearly impossible to manually process trends, sentiments, and recurring issues.
Actowiz Solutions bridges this gap with healthcare review analytics, combining web scraping, AI-powered sentiment analysis, and competitive benchmarking to turn raw feedback into actionable business intelligence.
How Actowiz Solutions Analyzes Healthcare Reviews
We scrape and process reviews from:
- Google Business Profiles
- Healthgrades, Zocdoc, RateMDs
- Yelp for healthcare services
- Hospital and clinic websites
We Extract:
- Review text and star ratings
- Date of review
- Service type (e.g., pediatrics, cardiology)
- Location and facility name
- Sentiment classification (positive, negative, neutral)
- Keywords and recurring themes
Conclusion
In healthcare, every review tells a story — and every story is a data point. With Actowiz Solutions, you can go beyond star ratings to understand what’s really driving patient satisfaction or dissatisfaction, and make evidence-backed decisions to improve care.