About the Client
The client is a leading global online marketplace with millions of SKUs listed
across categories such as fashion, electronics, home goods, and personal care. Operating across
multiple continents, the brand caters to diverse consumer bases and hosts thousands of
third-party sellers. To maintain a competitive edge in this rapidly evolving landscape, the
client required a scalable and intelligent approach to manage, optimize, and monitor content
across its vast catalog. With rising expectations from both consumers and sellers, the
marketplace recognized that poor content quality, inconsistent data, and slow updates were
negatively impacting conversions. To align with Next-Generation Digital Shelf strategies and
enhance discoverability, the client engaged Actowiz Solutions to implement an advanced
AI-powered content optimization framework tailored to eCommerce and marketplace dynamics.
Business Challenges and Objectives
The client faced widespread issues with outdated product listings, duplicate
content, incomplete metadata, and non-compliant content from marketplace sellers. As content
volume grew, manual content management became inefficient and error-prone. Despite having access
to large datasets, the client lacked real-time tools to monitor performance or apply corrections
dynamically. The impact of poor content included lost traffic, increased return rates, and lower
seller satisfaction.
With a mission to improve user experience and increase conversion rates, the
marketplace needed real-time content optimization capabilities, advanced content audits
software, and automated workflows to enhance content accuracy and relevance. The objectives were
to deploy AI for marketplace sellers and enable AI for product content enrichment, improve
product copy consistency through product copy generation AI, and create a centralized
environment for real-time product content updates.
The marketplace also aimed to support sellers with content inventory tools, leverage
retail analytics using generative AI, and integrate a scalable solution that would evolve
alongside their platform.
Actowiz's Solution
Actowiz Solutions delivered a full-stack AI-powered content optimization platform, customized
for the client’s unique marketplace infrastructure. The solution began with a comprehensive
content audit using our proprietary content audits software , identifying inaccuracies, outdated
descriptions, and compliance gaps across thousands of listings.
Leveraging Generative AI in retail, the platform auto-generated enriched, SEO-optimized product
titles, bullet points, and descriptions using product copy generation AI aligned with brand tone
and category rules. Our system introduced real-time product content updates, ensuring that as
sellers updated prices or inventories, content was dynamically adjusted to reflect those
changes.
The integration of AI for retail cost optimization also supported strategic pricing adjustments
in tandem with content quality. Actowiz deployed AI content solution for retailers that
empowered sellers to easily create enriched listings using templates, smart recommendations, and
localized language preferences.
Through retail analytics using generative AI, the client gained actionable insights into
top-performing content, keyword gaps, and opportunities to boost visibility. A modular dashboard
allowed sellers and internal teams to monitor content health scores, ensuring alignment with
Digital Shelf Analytics benchmarks. This powerful integration of data science and content
automation now serves as the foundation of the client's AI-powered content optimization
ecosystem—enabling precision, scale, and measurable business impact.
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Project Outcomes
The collaboration with Actowiz Solutions delivered impactful results for the global
marketplace. With the implementation of AI-powered content optimization, over 98% of product
listings were auto-enhanced, leading to a 40% reduction in manual content corrections. Optimized
listings drove a 35% increase in discoverability and a 27% boost in conversion rates. The
platform also improved seller satisfaction by offering intuitive tools for seamless listing
creation. Real-time syncing with inventory and pricing systems ensured content accuracy across
the board. This initiative set a strong foundation for scalable growth through smarter content,
deeper insights, and real-time product content updates.
The partnership delivered measurable success across key performance indicators:
- 98% automated content generation
- 40% fewer manual corrections
- 35% rise in discoverability
- 27% boost in conversions
- Improved seller content tools
- Real-time content and pricing