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Case Study - Scrape Review Sentiment Analysis For Grocery Apps and Understand Customer Feedback Trends

Explore how Review Sentiment Analysis for Grocery Apps helps uncover customer feedback trends, enabling smarter decisions for grocery app optimization.

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Real-Time Regional Insights with Customizable E-commerce Dashboards

Introduction

In the competitive landscape of online grocery platforms, understanding user feedback is essential to improve service delivery and customer retention. Actowiz Solutions partnered with a leading quick commerce brand to implement review sentiment analysis for grocery apps, enabling real-time evaluation of customer satisfaction and pain points. By extracting and analyzing app store reviews, our client gained actionable insights to fine-tune their platform. This case study explores how sentiment-driven intelligence helped the brand streamline app enhancements, improve ratings, and deliver a better user experience, making customer feedback scraping for quick commerce a critical asset in their growth strategy.

The Client

The client is a mid-sized grocery delivery startup operating in Tier 1 and Tier 2 Indian cities, offering a wide range of daily essentials through a mobile app. Despite competitive pricing and a strong delivery network, they struggled with inconsistent app reviews and customer retention. The client needed a solution to monitor and decode customer sentiment accurately. Actowiz Solutions was selected for its expertise in scrape reviews and ratings data and proficiency in large-scale data extraction. Their goal was to measure public perception, respond to recurring issues, and identify what influenced user satisfaction most. The project demanded high accuracy and weekly insights.

Key Challenges

The-Client

The client faced three main issues. First, customer reviews were unstructured and spread across platforms like Google Play and the App Store. Manual tracking led to delays and missed trends. Second, while app updates were frequent, the team lacked real-time feedback to assess impact. Third, no benchmarking existed to compare performance with competitors. Our task was to build a structured pipeline for quick commerce sentiment analysis and deliver weekly reports. Additionally, the brand lacked visibility into grocery FMCG pricing and review trends, which impacted pricing-related sentiment. They also needed insights to support grocery delivery data scraping for real-time menu and product data structuring for better app interface decisions.

Key Solutions

The-Client

Actowiz Solutions implemented an automated pipeline to scrape app reviews daily, filter relevant feedback, and classify sentiment using NLP techniques. Our system extracted structured data to support extract customer experience insights from reviews, helping the client identify top complaints and praise points. Beyond sentiment scoring, we included metadata like review date, app version, and user device for granular insights. We also utilized social media data scraping to gain broader context on user sentiment outside app stores. To enhance strategic planning, we delivered upsell strategy insights from grocery menus and supported the client with quick commerce data intelligence services for competitor tracking. This included product sentiment analysis in e-grocery, allowing the client to adapt quickly to market demands and improve user engagement.

Client Testimonial

"Actowiz Solutions delivered exactly what we needed—accurate, timely, and insightful sentiment reports that helped us take smarter actions. Their work in review sentiment analysis for grocery apps helped us boost our app rating by over 1.2 stars in just 3 months. The difference in user experience is remarkable, and our customer support complaints have dropped by 35%."

— Product Manager, Quick Grocery App India

Conclusion

With the help of Actowiz Solutions, the client transformed customer feedback into a strategic asset. By leveraging review sentiment analysis for grocery apps, they could act on insights faster, boost user ratings, and optimize app performance. Combined with services like extract structured grocery catalog insights and quick commerce data intelligence services, Actowiz enabled a data-first approach to innovation. As digital grocery platforms continue to evolve, analyzing sentiment will remain a cornerstone of customer-centric growth. Reach out to Actowiz Solutions for scalable, AI-powered insights that turn unstructured data into your next competitive advantage.

From Raw Data to Real-Time Decisions

All in One Pipeline

Scrape → Structure → Analyze → Visualize
Explore Solutions Get a Custom Demo

Look Back Analyze historical data to discover patterns, anomalies, and shifts in customer behavior.

Find Insights Use AI to connect data points and uncover market changes. Meanwhile.

Move Forward Predict demand, price shifts, and future opportunities across geographies.

Ecommerce
Q-Commerce
Travel & OTA
Food Delivery
Real Estate
Social Media
Trusted by Global Leaders – Secured by International Standards

Industry:

Coffee / Beverage / D2C

Result

2x Faster

Smarter product targeting

★★★★★

“Actowiz Solutions has been instrumental in optimizing our data scraping processes. Their services have provided us with valuable insights into our customer preferences, helping us stay ahead of the competition.”

Operations Manager, Beanly Coffee

✓ Competitive insights from multiple platforms

Industry:

Real Estate

Result

2x Faster

Real-time RERA insights for 20+ states

★★★★★

“Actowiz Solutions provided exceptional RERA Website Data Scraping Solution Service across PAN India, ensuring we received accurate and up-to-date real estate data for our analysis.”

Data Analyst, Aditya Birla Group

✓ Boosted data acquisition speed by 3×

Industry:

Organic Grocery / FMCG

Result

Improved

competitive benchmarking

★★★★★

“With Actowiz Solutions' data scraping, we’ve gained a clear edge in tracking product availability and pricing across various platforms. Their service has been a key to improving our market intelligence.”

Product Manager, 24Mantra Organic

✓ Real-time SKU-level tracking

Industry:

Quick Commerce

Result

2x Faster

Inventory Decisions

★★★★★

“Actowiz Solutions has greatly helped us monitor product availability from top three Quick Commerce brands. Their real-time data and accurate insights have streamlined our inventory management and decision-making process. Highly recommended!”

Aarav Shah, Senior Data Analyst, Mensa Brands

✓ 28% product availability accuracy

✓ Reduced OOS by 34% in 3 weeks

Industry:

Quick Commerce

Result

3x Faster

improvement in operational efficiency

★★★★★

“Actowiz Solutions' data scraping services have helped streamline our processes and improve our operational efficiency. Their expertise has provided us with actionable data to enhance our market positioning.”

Business Development Lead,Organic Tattva

✓ Weekly competitor pricing feeds

Industry:

Beverage / D2C

Result

Faster

Trend Detection

★★★★★

“The data scraping services offered by Actowiz Solutions have been crucial in refining our strategies. They have significantly improved our ability to analyze and respond to market trends quickly.”

Marketing Director, Sleepyowl Coffee

Boosted marketing responsiveness

Industry:

Quick Commerce

Result

Enhanced

stock tracking across SKUs

★★★★★

“Actowiz Solutions provided accurate Product Availability and Ranking Data Collection from 3 Quick Commerce Applications, improving our product visibility and stock management.”

Growth Analyst, TheBakersDozen.in

✓ Improved rank visibility of top products

Trusted by Industry Leaders Worldwide

Real results from real businesses using Actowiz Solutions

★★★★★
'Great value for the money. The expertise you get vs. what you pay makes this a no brainer"
Thomas Gallao
Thomas Galido
Co-Founder / Head of Product at Upright Data Inc.
Product Image
2 min
★★★★★
“I strongly recommend Actowiz Solutions for their outstanding web scraping services. Their team delivered impeccable results with a nice price, ensuring data on time.”
Thomas Gallao
Iulen Ibanez
CEO / Datacy.es
Product Image
1 min
★★★★★
“Actowiz Solutions offered exceptional support with transparency and guidance throughout. Anna and Saga made the process easy for a non-technical user like me. Great service, fair pricing highly recommended!”
Thomas Gallao
Febbin Chacko
-Fin, Small Business Owner
Product Image
1 min

See Actowiz in Action – Real-Time Scraping Dashboard + Success Insights

Blinkit (Delhi NCR)

In Stock
₹524

Amazon USA

Price Drop + 12 min
in 6 hrs across Lel.6

Appzon AirPdos Pro

Price
Drop −12 thr

Zepto (Mumbai)

Improved inventory
visibility & palniring

Monitor Prices, Availability & Trends -Live Across Regions

Actowiz's real-time scraping dashboard helps you monitor stock levels, delivery times, and price drops across Blinkit, Amazon: Zepto & more.

✔ Scraped Data: Price inights Top-slling SKUs

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Our Data Drives Impact - Real Client Stories

Blinkit | India (Relail Partner)

"Actow's helped us reduce out of ststack incidents by 23% within 6 weeks"

✔ Scraped Data, SKU availability, delivery time

US Electronics Seller (Amazon - Walmart)

With hourly price monitoring, we aligned promotions with competitors, drove 17%

✔ Scraped Data, SKU availability, delivery time

Zepto Q Commerce Brand

"Actow's helped us reduce out of ststack incidents by 23% within 6 weeks"

✔ Scraped Data, SKU availability, delivery time

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