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GeoIp2\Model\City Object
(
    [raw:protected] => Array
        (
            [city] => Array
                (
                    [geoname_id] => 4509177
                    [names] => Array
                        (
                            [de] => Columbus
                            [en] => Columbus
                            [es] => Columbus
                            [fr] => Columbus
                            [ja] => コロンバス
                            [pt-BR] => Columbus
                            [ru] => Колумбус
                            [zh-CN] => 哥伦布
                        )

                )

            [continent] => Array
                (
                    [code] => NA
                    [geoname_id] => 6255149
                    [names] => Array
                        (
                            [de] => Nordamerika
                            [en] => North America
                            [es] => Norteamérica
                            [fr] => Amérique du Nord
                            [ja] => 北アメリカ
                            [pt-BR] => América do Norte
                            [ru] => Северная Америка
                            [zh-CN] => 北美洲
                        )

                )

            [country] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [location] => Array
                (
                    [accuracy_radius] => 20
                    [latitude] => 39.9625
                    [longitude] => -83.0061
                    [metro_code] => 535
                    [time_zone] => America/New_York
                )

            [postal] => Array
                (
                    [code] => 43215
                )

            [registered_country] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [subdivisions] => Array
                (
                    [0] => Array
                        (
                            [geoname_id] => 5165418
                            [iso_code] => OH
                            [names] => Array
                                (
                                    [de] => Ohio
                                    [en] => Ohio
                                    [es] => Ohio
                                    [fr] => Ohio
                                    [ja] => オハイオ州
                                    [pt-BR] => Ohio
                                    [ru] => Огайо
                                    [zh-CN] => 俄亥俄州
                                )

                        )

                )

            [traits] => Array
                (
                    [ip_address] => 216.73.216.141
                    [prefix_len] => 22
                )

        )

    [continent:protected] => GeoIp2\Record\Continent Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [code] => NA
                    [geoname_id] => 6255149
                    [names] => Array
                        (
                            [de] => Nordamerika
                            [en] => North America
                            [es] => Norteamérica
                            [fr] => Amérique du Nord
                            [ja] => 北アメリカ
                            [pt-BR] => América do Norte
                            [ru] => Северная Америка
                            [zh-CN] => 北美洲
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => code
                    [1] => geonameId
                    [2] => names
                )

        )

    [country:protected] => GeoIp2\Record\Country Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                )

        )

    [locales:protected] => Array
        (
            [0] => en
        )

    [maxmind:protected] => GeoIp2\Record\MaxMind Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                )

            [validAttributes:protected] => Array
                (
                    [0] => queriesRemaining
                )

        )

    [registeredCountry:protected] => GeoIp2\Record\Country Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                )

        )

    [representedCountry:protected] => GeoIp2\Record\RepresentedCountry Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                    [5] => type
                )

        )

    [traits:protected] => GeoIp2\Record\Traits Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [ip_address] => 216.73.216.141
                    [prefix_len] => 22
                    [network] => 216.73.216.0/22
                )

            [validAttributes:protected] => Array
                (
                    [0] => autonomousSystemNumber
                    [1] => autonomousSystemOrganization
                    [2] => connectionType
                    [3] => domain
                    [4] => ipAddress
                    [5] => isAnonymous
                    [6] => isAnonymousProxy
                    [7] => isAnonymousVpn
                    [8] => isHostingProvider
                    [9] => isLegitimateProxy
                    [10] => isp
                    [11] => isPublicProxy
                    [12] => isResidentialProxy
                    [13] => isSatelliteProvider
                    [14] => isTorExitNode
                    [15] => mobileCountryCode
                    [16] => mobileNetworkCode
                    [17] => network
                    [18] => organization
                    [19] => staticIpScore
                    [20] => userCount
                    [21] => userType
                )

        )

    [city:protected] => GeoIp2\Record\City Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 4509177
                    [names] => Array
                        (
                            [de] => Columbus
                            [en] => Columbus
                            [es] => Columbus
                            [fr] => Columbus
                            [ja] => コロンバス
                            [pt-BR] => Columbus
                            [ru] => Колумбус
                            [zh-CN] => 哥伦布
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => names
                )

        )

    [location:protected] => GeoIp2\Record\Location Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [accuracy_radius] => 20
                    [latitude] => 39.9625
                    [longitude] => -83.0061
                    [metro_code] => 535
                    [time_zone] => America/New_York
                )

            [validAttributes:protected] => Array
                (
                    [0] => averageIncome
                    [1] => accuracyRadius
                    [2] => latitude
                    [3] => longitude
                    [4] => metroCode
                    [5] => populationDensity
                    [6] => postalCode
                    [7] => postalConfidence
                    [8] => timeZone
                )

        )

    [postal:protected] => GeoIp2\Record\Postal Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [code] => 43215
                )

            [validAttributes:protected] => Array
                (
                    [0] => code
                    [1] => confidence
                )

        )

    [subdivisions:protected] => Array
        (
            [0] => GeoIp2\Record\Subdivision Object
                (
                    [record:GeoIp2\Record\AbstractRecord:private] => Array
                        (
                            [geoname_id] => 5165418
                            [iso_code] => OH
                            [names] => Array
                                (
                                    [de] => Ohio
                                    [en] => Ohio
                                    [es] => Ohio
                                    [fr] => Ohio
                                    [ja] => オハイオ州
                                    [pt-BR] => Ohio
                                    [ru] => Огайо
                                    [zh-CN] => 俄亥俄州
                                )

                        )

                    [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                        (
                            [0] => en
                        )

                    [validAttributes:protected] => Array
                        (
                            [0] => confidence
                            [1] => geonameId
                            [2] => isoCode
                            [3] => names
                        )

                )

        )

)

 country : United States
 city : Columbus
US
Array
(
    [as_domain] => amazon.com
    [as_name] => Amazon.com, Inc.
    [asn] => AS16509
    [continent] => North America
    [continent_code] => NA
    [country] => United States
    [country_code] => US
)

Start Your Project

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  • Home
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  • Predicting Returns with Review Sentiment – Actowiz Solutions

Case Study: How Actowiz Solutions Enabled Return Prediction Using Consumer Sentiment Analysis from Amazon & Walmart Reviews

Actowiz Solutions helped a global brand use consumer sentiment scraping from Amazon & Walmart reviews to predict product returns and improve design decisions.

Download Case Studies

GeoIp2\Model\City Object
(
    [raw:protected] => Array
        (
            [city] => Array
                (
                    [geoname_id] => 4509177
                    [names] => Array
                        (
                            [de] => Columbus
                            [en] => Columbus
                            [es] => Columbus
                            [fr] => Columbus
                            [ja] => コロンバス
                            [pt-BR] => Columbus
                            [ru] => Колумбус
                            [zh-CN] => 哥伦布
                        )

                )

            [continent] => Array
                (
                    [code] => NA
                    [geoname_id] => 6255149
                    [names] => Array
                        (
                            [de] => Nordamerika
                            [en] => North America
                            [es] => Norteamérica
                            [fr] => Amérique du Nord
                            [ja] => 北アメリカ
                            [pt-BR] => América do Norte
                            [ru] => Северная Америка
                            [zh-CN] => 北美洲
                        )

                )

            [country] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [location] => Array
                (
                    [accuracy_radius] => 20
                    [latitude] => 39.9625
                    [longitude] => -83.0061
                    [metro_code] => 535
                    [time_zone] => America/New_York
                )

            [postal] => Array
                (
                    [code] => 43215
                )

            [registered_country] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [subdivisions] => Array
                (
                    [0] => Array
                        (
                            [geoname_id] => 5165418
                            [iso_code] => OH
                            [names] => Array
                                (
                                    [de] => Ohio
                                    [en] => Ohio
                                    [es] => Ohio
                                    [fr] => Ohio
                                    [ja] => オハイオ州
                                    [pt-BR] => Ohio
                                    [ru] => Огайо
                                    [zh-CN] => 俄亥俄州
                                )

                        )

                )

            [traits] => Array
                (
                    [ip_address] => 216.73.216.141
                    [prefix_len] => 22
                )

        )

    [continent:protected] => GeoIp2\Record\Continent Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [code] => NA
                    [geoname_id] => 6255149
                    [names] => Array
                        (
                            [de] => Nordamerika
                            [en] => North America
                            [es] => Norteamérica
                            [fr] => Amérique du Nord
                            [ja] => 北アメリカ
                            [pt-BR] => América do Norte
                            [ru] => Северная Америка
                            [zh-CN] => 北美洲
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => code
                    [1] => geonameId
                    [2] => names
                )

        )

    [country:protected] => GeoIp2\Record\Country Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                )

        )

    [locales:protected] => Array
        (
            [0] => en
        )

    [maxmind:protected] => GeoIp2\Record\MaxMind Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                )

            [validAttributes:protected] => Array
                (
                    [0] => queriesRemaining
                )

        )

    [registeredCountry:protected] => GeoIp2\Record\Country Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 6252001
                    [iso_code] => US
                    [names] => Array
                        (
                            [de] => USA
                            [en] => United States
                            [es] => Estados Unidos
                            [fr] => États Unis
                            [ja] => アメリカ
                            [pt-BR] => EUA
                            [ru] => США
                            [zh-CN] => 美国
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                )

        )

    [representedCountry:protected] => GeoIp2\Record\RepresentedCountry Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => isInEuropeanUnion
                    [3] => isoCode
                    [4] => names
                    [5] => type
                )

        )

    [traits:protected] => GeoIp2\Record\Traits Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [ip_address] => 216.73.216.141
                    [prefix_len] => 22
                    [network] => 216.73.216.0/22
                )

            [validAttributes:protected] => Array
                (
                    [0] => autonomousSystemNumber
                    [1] => autonomousSystemOrganization
                    [2] => connectionType
                    [3] => domain
                    [4] => ipAddress
                    [5] => isAnonymous
                    [6] => isAnonymousProxy
                    [7] => isAnonymousVpn
                    [8] => isHostingProvider
                    [9] => isLegitimateProxy
                    [10] => isp
                    [11] => isPublicProxy
                    [12] => isResidentialProxy
                    [13] => isSatelliteProvider
                    [14] => isTorExitNode
                    [15] => mobileCountryCode
                    [16] => mobileNetworkCode
                    [17] => network
                    [18] => organization
                    [19] => staticIpScore
                    [20] => userCount
                    [21] => userType
                )

        )

    [city:protected] => GeoIp2\Record\City Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [geoname_id] => 4509177
                    [names] => Array
                        (
                            [de] => Columbus
                            [en] => Columbus
                            [es] => Columbus
                            [fr] => Columbus
                            [ja] => コロンバス
                            [pt-BR] => Columbus
                            [ru] => Колумбус
                            [zh-CN] => 哥伦布
                        )

                )

            [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                (
                    [0] => en
                )

            [validAttributes:protected] => Array
                (
                    [0] => confidence
                    [1] => geonameId
                    [2] => names
                )

        )

    [location:protected] => GeoIp2\Record\Location Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [accuracy_radius] => 20
                    [latitude] => 39.9625
                    [longitude] => -83.0061
                    [metro_code] => 535
                    [time_zone] => America/New_York
                )

            [validAttributes:protected] => Array
                (
                    [0] => averageIncome
                    [1] => accuracyRadius
                    [2] => latitude
                    [3] => longitude
                    [4] => metroCode
                    [5] => populationDensity
                    [6] => postalCode
                    [7] => postalConfidence
                    [8] => timeZone
                )

        )

    [postal:protected] => GeoIp2\Record\Postal Object
        (
            [record:GeoIp2\Record\AbstractRecord:private] => Array
                (
                    [code] => 43215
                )

            [validAttributes:protected] => Array
                (
                    [0] => code
                    [1] => confidence
                )

        )

    [subdivisions:protected] => Array
        (
            [0] => GeoIp2\Record\Subdivision Object
                (
                    [record:GeoIp2\Record\AbstractRecord:private] => Array
                        (
                            [geoname_id] => 5165418
                            [iso_code] => OH
                            [names] => Array
                                (
                                    [de] => Ohio
                                    [en] => Ohio
                                    [es] => Ohio
                                    [fr] => Ohio
                                    [ja] => オハイオ州
                                    [pt-BR] => Ohio
                                    [ru] => Огайо
                                    [zh-CN] => 俄亥俄州
                                )

                        )

                    [locales:GeoIp2\Record\AbstractPlaceRecord:private] => Array
                        (
                            [0] => en
                        )

                    [validAttributes:protected] => Array
                        (
                            [0] => confidence
                            [1] => geonameId
                            [2] => isoCode
                            [3] => names
                        )

                )

        )

)

 country : United States
 city : Columbus
US
Array
(
    [as_domain] => amazon.com
    [as_name] => Amazon.com, Inc.
    [asn] => AS16509
    [continent] => North America
    [continent_code] => NA
    [country] => United States
    [country_code] => US
)
+1 ▼

Note: You’ll receive it via email shortly after submitting the form.

Real-Time Regional Insights with Customizable E-commerce Dashboards

Client Overview

  • Client: Global Apparel & Footwear Brand
  • Region: Operations across the U.S. (focus on Midwest and South regions)
  • Retail Channels: Amazon, Walmart, Brand Website, 200+ Retail Outlets
  • Engagement Duration: 7 months (2024 Q2–Q4)
  • Data Partner: Actowiz Solutions

The Business Problem

The-Client

With tens of thousands of monthly online orders, the client faced two major challenges:

1. High return rates for certain products—ranging from 15% to 35%—but lacked insight into why.

2. Limited access to structured consumer feedback beyond their own post-purchase surveys, which had a <5% response rate.

Returns were cutting into profit margins, bloating reverse logistics costs, and impacting customer satisfaction.

The client needed to proactively detect products likely to be returned, and adapt product features, size guides, and inventory strategies accordingly.

Why Actowiz Solutions?

Actowiz Solutions proposed a consumer sentiment analytics solution, driven by real-time review scraping from Amazon and Walmart—two platforms where customers freely express detailed opinions on product performance, fit, material, and durability.

Our Approach

Key-Solutions

The solution involved 4 key phases:

  • 1. Review Data Scraping
  • 2. NLP-Based Sentiment Classification
  • 3. Return Prediction Modeling
  • 4. Actionable Dashboard Reporting

📥 1. Review Data Scraping from Amazon & Walmart

Key-Challenges

Actowiz crawled reviews for over 2,000 SKUs across apparel, footwear, and accessories. Each review pulled included:

  • Product Name & Category
  • Platform (Amazon/Walmart)
  • Review Title & Text
  • Star Rating (1–5)
  • Reviewer Location
  • Review Date
  • Verified Purchase Indicator
  • Attached Images
  • Size/Color/Variant Details
Sample Raw Scraped Data:
SKU Platform Star Review Text Location Date
M-TRK-BLK-L Amazon 2 Too tight around the thighs. Returned it. Houston, TX 2024-08-12
W-JKT-RD-M Walmart 5 Color is vibrant. Fits well even after wash. Atlanta, GA 2024-08-14
K-SND-YW-10C Amazon 3 Strap broke in a week. Got a refund. Phoenix, AZ 2024-08-16

🧠 2. Sentiment Analysis Using NLP

Using custom-trained Natural Language Processing (NLP) models, Actowiz tagged reviews into:

  • Positive, Neutral, or Negative
  • Mapped to categories: Fit, Quality, Appearance, Sizing, Durability, Comfort
  • Detected intent such as: “Returned”, “Exchanged”, “Will Buy Again”, “Cancelled”
Example Sentiment Breakdown (Women’s Jackets):
Aspect Positive (%) Neutral (%) Negative (%)
Fit 54% 22% 24%
Fabric 66% 18% 16%
Zipper 39% 40% 21%
Return Flag — — 13% (explicit mentions of “return”)

This tagging enabled early identification of SKUs showing return-related dissatisfaction even before internal return reports flagged issues.

🔁 3. Return Prediction Modeling

Actowiz built a machine learning model trained on:

  • Review sentiment scores
  • Volume of negative aspect mentions
  • Star rating trends over 30, 60, and 90 days
  • Review velocity (surge in reviews = launch phase or trending SKU)

The model categorized SKUs as:

  • Low Risk (<10% return)
  • Moderate Risk (10–20%)
  • High Risk (>20%)
Sample Prediction Output:
SKU Avg Star Return Flags Sentiment Score Risk Level
M-TRK-BLK-L 2.8 15% -0.45 High Risk
W-JKT-RD-M 4.6 0.5% +0.81 Low Risk
K-SND-YW-10C 3.2 11% -0.33 Moderate Risk

📊 4. Visualization & Insights Dashboard

The client was given access to a custom BI dashboard with:

  • SKU-wise sentiment tracking
  • Aspect-level complaint drill-down
  • Regional return prediction (e.g., higher complaints in Southern states for tighter fits)
  • Weekly alerts for “rising risk” products
  • Comparison with in-house return logs for validation

📈 Business Impact

✅ Faster Response to Problematic SKUs

The client proactively paused promotion of 36 SKUs within 2 weeks of launch due to early return risk signals from Amazon reviews—saving an estimated $210K in reverse logistics costs.

✅ Improved Product Design Decisions

Feedback around tight fits and poor zipper quality led to:

  • Updated fit templates for next production batch
  • Supplier switch for zippers on two high-risk product lines
  • Added “size-up” notice for selected styles
✅ Marketing Copy Optimization

By identifying language in 5-star reviews, the client revised product bullet points to echo customer-preferred phrases like “lightweight but cozy” and “stretchy waistband”—improving conversion rates by 12%.

🎯 Regional Return Trend Examples

State SKU Complaint Type Suggested Action
Texas M-TRK-BLK-L “Too Tight” Add Size Guide Pop-Up
Georgia K-SND-YW-10C “Weak Strap” Reinforce Strap or Remove
California W-JKT-RD-M “Color mismatch” Standardize color photos

💬 Client Testimonial

“Actowiz didn’t just give us review data. They gave us return prevention power. We now flag high-risk products within a week of launch—and act on them fast.”

— VP, Customer Insights, Global Apparel Brand

🧩 Why Actowiz Solutions?

  • Proven success in Amazon & Walmart review scraping
  • Custom sentiment engines trained on apparel and footwear lexicon
  • Historical trend tracking and return signal detection
  • Secure, scalable infrastructure with 99.9% data accuracy
  • Seamless dashboard/API integration with ERP, CRM, and analytics tools

🧠 Future Enhancements

Key-Challenges

Actowiz is enhancing its return prediction solution with:

  • Image sentiment AI to detect visible product issues (e.g., damaged or poor fit images)
  • Social media comment scraping to capture feedback from Instagram, Reddit, and Facebook
  • Multilingual sentiment parsing to expand coverage beyond English
  • Voice-of-Customer scoring for sales and support teams to react faster

✅ Summary of Results

Metric Before Actowiz After Actowiz (6 Months)
Average Return Rate 21.3% 14.1%
Return Cost Savings — $340,000+
SKU Risk Classification Accuracy — 87%
Design Feedback Cycle 3 months 2 weeks
Marketing Copy CTR Uplift — +12%

🔚 Conclusion

Returns aren’t just a logistics issue—they're a customer sentiment signal. With Actowiz Solutions, global retailers can proactively analyze, predict, and reduce returns by listening to the voice of the customer where it's loudest: in online reviews.

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Business Development Lead,Organic Tattva

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Marketing Director, Sleepyowl Coffee

Boosted marketing responsiveness

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Growth Analyst, TheBakersDozen.in

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With hourly price monitoring, we aligned promotions with competitors, drove 17%

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